If you are new to buying at auction there are some very important things you must know as it is a very different experience to making a retail purchase:
The information on this page explains these points in more detail and tells you all about how to buy at one of our auctions.
Most of the information will help you buy from other auctions as well - just remember that every auctioneer has their own terms and conditions and way of doing business so always make sure you do your research before placing a bid.
For most of our auctions, we release the auction catalogue online at least one week before the sale, so you can browse through and search for any lots that may interest you. Check out the auction calendar page for the latest auction catalogues.
Our online catalogues are fully searchable and easy to navigate so finding lots you are interested in is easy.
If you wish to receive e-mail notifications each time an auction catalogue is uploaded to our site then join our FREE mailing list (top right of this page).
The calendar page or catalogue for each auction will tell you the viewing times. These are the times/dates you can attend our saleroom to look at the lots in person - which is strongly recommended, especially if you are new to auctions. All lots are sold as seen so if you choose not to view and you are unhappy with your purchase for any reason you will not be entitled to any form of compensation or refund.
Some of our auctions have an optional Live Internet Bidding service available. This DOES NOT mean that you are buying through a platform like eBay.
At our auctions there is an Opportunity To View (designated public viewing time).
It is important that you take this opportunity to view the items yourself before bidding, so you know exactly what it is you are bidding on.
If you don't take the opportunity to view, and you are not happy with the item you have purchased for any reason, you will not be entitled to a refund.
The only exception to this rule is if you have obtained a written Condition Report from one of our qualified staff - in which case you are entitled to compensation or refund if the item is not as described in the condition report.
Before you can place a bid, you must register your details with our office. Registration is free.
Registering in person
You can register simply by visiting our office either during our normal office hours or during auction or viewing times.
Photographic ID and proof of address is required.
You are also required to sign and agree to our Terms & Conditions.
Registering by email
To register by email please send an email to firstname.lastname@example.org with the following information: Name, Address, Phone Number.
A scan of some photographic ID and proof of address is required.
You must state in the email that you have read and agreed to our Terms & Conditions.
Registering online via the-saleroom.com
This type of registration is only available for sales with Live Internet Bidding and only allows you to 'bid live online' or leave a commission bid. If you wish to attend the auction in person you must register with one of the other two methods shown above.
Simply visit www.the-saleroom.com and follow the instructions to register.
It's time to get bidding!
There are essentially four ways to bid at our auctions. Please note, before you can bid you must register with our office as detailed above.
Payment & Collection
Paying and collecting on auction day in person
Once you have finished bidding please allow 5 minutes for the details of your bid to make it's way from the auctioneer's rostrum to our accounts office.
After that you can present your bidding card at the office and we will give you your invoice.
You will then be able to take your invoice to one of our porters who will present you with the lots and you will check the lots and sign to agree you have received them.
Commission bidders, Telephone bidders and Live Internet Bidders
We will notify you by email or telephone shortly after the auction to let you know if you have successfully purchased any lots.
Payment must be made strictly within 7 days of the auction.
Goods must be removed from our auction rooms within 7 days of the auction.
Members of NAVA Propertymark work to the highest standards for buyers and sellers:
* The latest industry best practice
* Consumer protection
* High quality advice and guidance
24% including VAT
Internet Bidders, Commission Bidders & Telephone Bidders
27.6% including VAT
Payment for any lots purchased must be made within 7 days of the auction.
We accept the following payment methods:
If you are unknown to us or if you are bidding from outside the UK we require payment by Bank Transfer.
In the interests of Fraud Prevention we reserve the right to refuse "cardholder not present" transactions for Credit and Debit Cards.
Packing & Shipping
For bidders unable to collect their purchases in person we can recommend That's Your Lot of Wombourne - a local family run specialist delivery company who will collect your lots from us and deliver them to you anywhere in the world with a great degree of care and an appropriate level of insurance.
" Thanks Marie for your usual efficient support - wish other auction houses would get their acts together like this! "
"That's great, please charge my card and send it over. I much prefer to deal with auction houses that provide this level of service as opposed to those that don't want the bother so i'll keep an eye on your future sales."
Click here to see more reviews of our service on Google